-We provide absolute discreet and respectful delivery on all our orders to safeguard your privacy.

-All orders are shipped, after luxury gift wrapping by hand, in a neutral box and DHL shipping bag.

- The name Fplay will not be mentioned on the parcel or Customs documents.

-When customs authority codes are required we will use common phrases such as novelty item to describe the content as much as possible.

-Payment receipts of Visa and Mastercard will not mention the name Fplay.

-Please note that international deliveries, even when shipped with express delivery, may be subject to opening and inspection by customs authorities, we cannot prevent that.



Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD)

ODD will email and/or SMS you about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, this 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your delivery.

DHL SMS/Text Notifications

DHL sends delivery updates by text. Just add your mobile number at the checkout to receive these On Demand Delivery options.

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