-Please inform us prior to return: shop.fplay@gmail.com, This is not mandatory, but highly appreciated.

-Any goods returned must be clearly marked on customs declaration as “RETURNS” to prevent customs charges being incurred. If goods are returned from outside EU please mark the box 'returned goods' and ship with the option DDP (delivered duty paid). Return fees and all customs fees are for you.

-Returns/exchanges have to be send back with a trustworthy shipping company of your choice. All returns/exchanges must be received at Fplay within 30 days of your receipt, at 30 days all sales are final.

-Returns/exchanges must be send to Fplay in their original (new) state.

-For hygienic reasons you cannot return/exchange intimate products or products which can be used intimate.

-Custom and made to order products cannot be returned/exchanged.

-When the return/exchange package is damaged during shipment, Fplay cannot be hold responsible for this and will refuse the return/exchange.

-Fplay cannot be hold responsible if your return/exchange has gone missing with the postal company or courier of your choice on its return to Fplay. Please use a trustworthy service, if possible with a track and trace system and insurance for your own protection.

-Fplay does not pay for, nor does accept returns/exchanges with added customs fees and/or other fees for returning the product to Fplay. Ship your parcel back marked DDP ( Delivery Duty Paid) and mark the box as 'returned goods'.

-Fplay reserves the right to refuse any returns/exchanges if one or more of these terms and conditions are not met.

-Refund is paid within 14 days after receiving the return, through the same payment method that was used with your purchase, but only if all terms and conditions are met.

-Only the amount for the returned item is being refunded, any shipping fees paid for delivery to you, as stated on your Fplay invoice, are refunded only when the complete order is returned. Any paid custom or import fees are non- refundable.

-Exchanges are made as soon as possible, within 8 days of receiving the accepted return at the latest.

If you have any questions about these terms or on how to return your order, please contact us: shop.fplay@gmail.com 



If you have a defect product on arrival please let us know directly. The defect product has to be send back right away and we will first try to resolve the defect, or send a new product in exchange if the defect cannot be fixed. When both options are not possible, a refund will be given. Note: if there is no warranty, for example by using the product in a way it was not intended, no returns or refunds are possible.

If the defect occurs at a later time, the same applies as the above, however, we will not refund your shipping fee for returning the item to us.

Please ensure that any returns are sent via recorded or registered postal service only, as we cannot accept responsibility for any items lost in the post. Any returned goods must be clearly marked on customs declaration as “RETURNS” to prevent customs charges being incurred. Failure to do this will result in Fplay reserving the right to refuse the product, or re-charge all associated costs back to you. All costs of return are the responsibility of the sender, unless the product is proven faulty upon arrival – in which case we will readily refund the associated costs of postage. This can only apply if we are aware of the associated costs, so please inform us first.

If you have any questions on this matter, please let us know by sending an e-mail to shop.fplay@gmail.com

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